Northshore Automotive and RV Repair has grown from a small service station to a highly recommended repair shop, thanks to the support of Federal Way customers.
The business started in 1981 as a service center connected to a gas station. A few years later, the shop expanded and moved to its current location at 35406 21st Ave. SW in 1997.
Since the beginning, Northshore Automotive has maintained a strong reputation to match its quality service, said owner Ryan Hoover. Hoover, who also owns Premier Automotive Services in Kent, purchased Northshore Automotive in Nov. 2020.
“I knew this was a longstanding shop with a great reputation and I wanted to be a part of that,” he said.
The shop offers full-service repairs for domestic and foreign vehicles, along with the ability to service recreational vehicles. Services include oil changes, tune-ups, engine repairs and replacements, transmission repairs, wheel alignments, towing and more.
The shop services about 2,000 cars per year and draws much of its customer base from within a 3-5 mile radius of the Federal Way and Northeast Tacoma areas, Hoover said.
“It lends itself to the slogan: Dedicated to serving our neighbors,” he said.
Customer reviews note the business as being a “true deal,” and offering “fair price and fast service,” among other raves.
Throughout the pandemic, the shop was able to stay open. There were some tough months to weather in a difficult year, Hoover said, but “where there’s challenges, there’s also opportunities.”
Northshore Automotive has taken a diligent approach to ensure the safety of customers and staff, such as disinfecting vehicles and wearing masks at all times.
Hoover and his family recently relocated to Federal Way from Maple Valley, and when he purchase the shop, he knew not to mess with a good thing.
“I didn’t want to change the name,” he said. “I wanted it to continue in the direction it was going. The guys here, they’re doing it right.”
On his team include two longtime employees who have been with Northshore Auto for about 25 years: Service Manager Art Rood and Lead Technician JR Moergeli.
Northshore Automotive was voted Best Auto Repair Shop by local residents in the 2021 annual contest, a first-time achievement, and Hoover said he is delighted, but “not too terribly surprised.”
“I know the quality of work those guys do is top-notch. They treat their customers well,” he said. “But, it is great to have the accolade.”
Thanking the community for their support, Hoover also invites any prospective customers to try the award-winning business out and “we’ll show you why.”