The newest U.S. Bank branch in Federal Way is at 33650 21st Ave. SW. Courtesy photo

The newest U.S. Bank branch in Federal Way is at 33650 21st Ave. SW. Courtesy photo

New U.S. Bank branch opens in Twin Lakes

The bank is located at 33650 21st Ave. SW.

U.S. Bank recently celebrated its grand opening of a Twin Lakes branch in Federal Way.

The branch, located at 33650 21st Ave. SW, features design enhancements to improve the banking experience for customers.

Bankers are equipped with mobile tablets to help customers throughout the branch while customer support stations provide space for one-on-one conversations and replace the common teller lines, according to the company.

“We selected Federal Way for our new branch concept because of the tremendous growth that’s happening here,” said Kristy Dickson, Seattle consumer and business banking market leader for U.S. Bank. “This is our most relationship-focused branch design yet and allows us to focus on having deeper conversations with our customers about their financial goals, while our bankers can help customers use our digital tools to complete traditional branch transactions.”

To celebrate the remodeled branch, U.S. Bank is donating $2,500 to Federal Way-based Multi-Service Center, which is dedicated to building a future without poverty.

The branch also features engagement offices for more in-depth conversations and a branch café with coffee and additional beverages for customers.

An in-lobby interactive teller machine (ITM) is available for one-stop banking where customers can cash checks with their choice of denominations, make deposits, pay accounts online and more.

U.S. Bank’s award-winning mobile app and online banking has new personalized insights to make managing money easier, the U.S. Bank Smart Assistant to make getting what you need a few words away and co-browse with live video to see the banker you are speaking with, according to the company.

In response to the ongoing COVID-19 pandemic, the branch incorporates design changes focused on protecting the health of customers and employees, such as plexiglass barriers and anti-microbial surfaces, and signage to encourage social distancing.

The branch also has a walk-up ATM.

U.S. Bank will open a new branch in Marysville, along with four additional remodels next year for its West Seattle, Lakewood, Issaquah and Smokey Point branches. The Bank will also be relocating and remodeling its main branch in Seattle within U.S. Bank Centre early next year.


Talk to us

Please share your story tips by emailing editor@federalwaymirror.com.

To share your opinion for publication, submit a letter through our website https://www.federalwaymirror.com/submit-letter/. Include your name, address and daytime phone number. (We’ll only publish your name and hometown.) Please keep letters to 300 words or less.

More in News

Tsr
Jersey Mike’s Subs opening Federal Way store Oct. 27

The sub sandwich shop is hosting a grand opening celebration and fundraiser supporting local schools Oct. 27-31.

Luke Dalrymple. Courtesy photo
Federal Way Mirror Male Athlete of the Week for Oct. 22: Luke Dalrymple

Decatur senior won boys tennis doubles NPSL 4A championship, advancing to district tournament.

Laura Belvin, left, and Sheley Anderson. Courtesy photos
Q&A: Lakehaven Water & Sewer District Board of Commissioners Pos. 4 candidates

Incumbent Laura Belvin faces challenger Sheley Anderson.

Bill Fuller, courtesy photo
Q&A: South King Fire & Rescue Commissioner Pos. 2 candidates

Incumbent Bill Fuller is challenged by Julian Martinez

Geographic dispersion of Washington State Patrol commissioned personnel who lost their jobs Oct. 18. (Washington State Patrol)
Rather than get vaccine, nearly 1,900 state workers lose jobs

Exactly how many people will be out of work for ignoring Gov.… Continue reading

Executive Director Amanda Miller outside of the South King Tool Library (1700 S. 340th St. in Federal Way). Courtesy photo
South King Tool Library wins U.S. EPA grant for sustainable community work

The tool library is one of seven grant recipients.

File photo
Student brings loaded gun to high school | Police blotter

Following is a sample from the Federal Way police log Oct. 13-19.

Most Read