U.S. Bank recently celebrated its grand opening of a Twin Lakes branch in Federal Way.
The branch, located at 33650 21st Ave. SW, features design enhancements to improve the banking experience for customers.
Bankers are equipped with mobile tablets to help customers throughout the branch while customer support stations provide space for one-on-one conversations and replace the common teller lines, according to the company.
“We selected Federal Way for our new branch concept because of the tremendous growth that’s happening here,” said Kristy Dickson, Seattle consumer and business banking market leader for U.S. Bank. “This is our most relationship-focused branch design yet and allows us to focus on having deeper conversations with our customers about their financial goals, while our bankers can help customers use our digital tools to complete traditional branch transactions.”
To celebrate the remodeled branch, U.S. Bank is donating $2,500 to Federal Way-based Multi-Service Center, which is dedicated to building a future without poverty.
The branch also features engagement offices for more in-depth conversations and a branch café with coffee and additional beverages for customers.
An in-lobby interactive teller machine (ITM) is available for one-stop banking where customers can cash checks with their choice of denominations, make deposits, pay accounts online and more.
U.S. Bank’s award-winning mobile app and online banking has new personalized insights to make managing money easier, the U.S. Bank Smart Assistant to make getting what you need a few words away and co-browse with live video to see the banker you are speaking with, according to the company.
In response to the ongoing COVID-19 pandemic, the branch incorporates design changes focused on protecting the health of customers and employees, such as plexiglass barriers and anti-microbial surfaces, and signage to encourage social distancing.
The branch also has a walk-up ATM.
U.S. Bank will open a new branch in Marysville, along with four additional remodels next year for its West Seattle, Lakewood, Issaquah and Smokey Point branches. The Bank will also be relocating and remodeling its main branch in Seattle within U.S. Bank Centre early next year.
