Federal Way officials urge those seeking walk-in service at City Hall to use other means

While the front doors to City Hall are not open to public access, the city is still open for business.

As the city of Federal Way continues to take actions to prevent the spread of COVID-19, city officials are asking customers seeking walk-in service at City Hall to utilize other means of conducting business.

Signage will be clearly posted on the main doors to City Hall with the appropriate phone numbers and email addresses for all of the city’s departments.

While the front doors to City Hall are not open to public access, the city is still open for business.

Staff is available during normal business hours, 8 a.m. to 5 p.m., to serve customers electronically, by email, electronic submittal or phone.

The Community Development Department’s Permit Center closed its doors for in-person business last Wednesday, but continues to serve customers electronically. Additional staff are available to handle phone calls, emails, and electronic submittals.

City staff are still providing inspections and code enforcement services.

In addition, the city clerk and legal department are working rotating shifts in the office, and the mayor and his staff are still working on-site, according to Tyler Hemstreet, the city’s communications coordinator. Parks employees are also working out in the field to take care of parks, and the city’s Public Works crews are still responding to calls for service.

City staff who have the ability to work from home are doing so, Hemstreet added.

“In this time of social distancing measures at the City, I’m proud of all the hard work City staff is doing to maintain a high level of customer service despite the limitation of face-to-face contact,” Mayor Jim Ferrell stated in a press release. “We will continue to do what it takes in order to get through this challenging time.”

To stay updated on any changes, cancelations or services during the city’s COVID-19 response, visit https://www.cityoffederalway.com/page/coronaviruscovid-19-information.

Talk to us

Please share your story tips by emailing editor@federalwaymirror.com.

To share your opinion for publication, submit a letter through our website https://www.federalwaymirror.com/submit-letter/. Include your name, address and daytime phone number. (We’ll only publish your name and hometown.) Please keep letters to 300 words or less.

More in News

Black smoke rises from Westlake Center in Seattle as the Saturday afternoon protests result in several car fires and the looting of several downtown businesses on May 30. Courtesy photo
Federal Way police respond to Seattle protests

The responding officers are members of the multi-agency Valley Civil Disturbance Unit, officials say.

Kabal Gill, owner of East India Grill in Federal Way, wears gloves to hand over take-out orders at his restaurant on March 23. File photo
New guidelines for Phase 2 reopenings in King County

All workers will need to wear masks as restaurants, retail shops and other businesses reopen.

This undated file photo provided by U.S. Centers for Disease Control and Prevention shows CDC’s laboratory test kit for the new coronavirus. Courtesy photo
Inslee wants nursing home residents and staff tested by June 12

Governor says state will pay for test kits and personal protective equipment.

Stock image
Campgrounds to reopen in 22 Washington counties

Campgrounds in counties actively in Phase 2 of the reopening plan will begin to welcome visitors June 1, state says.

King County Sheriff Mitzi Johanknecht. FILE PHOTO
King County sheriff releases message about Minneapolis Police officer

Mitzi Johanknecht calls video of officer kneeling on neck of George Floyd ‘heartbreaking and disturbing’

Federal Way Public Schools administration building. File photo
8 Federal Way schools honored in Washington School Recognition Program

The schools showed growth in various student demographics, closing opportunity gaps during 2018-2019 school year.

File photo of construction near North Bend on Aug. 16. Sound Publishing file photo
                                File photo of construction near North Bend on Aug. 16. Sound Publishing file photo
Rural King County mayors want state to let them enter Phase 2

Mayors cite heavy economic damage from prolonged shutdown.

New dashboard shows how far along King County is to meeting Phase II metrics

The county has met more than half its goals, but the ones it hasn’t met are critical in determining how many people are still being infected, and how quickly people are being tested.

Most Read