Federal Way officials urge those seeking walk-in service at City Hall to use other means

While the front doors to City Hall are not open to public access, the city is still open for business.

As the city of Federal Way continues to take actions to prevent the spread of COVID-19, city officials are asking customers seeking walk-in service at City Hall to utilize other means of conducting business.

Signage will be clearly posted on the main doors to City Hall with the appropriate phone numbers and email addresses for all of the city’s departments.

While the front doors to City Hall are not open to public access, the city is still open for business.

Staff is available during normal business hours, 8 a.m. to 5 p.m., to serve customers electronically, by email, electronic submittal or phone.

The Community Development Department’s Permit Center closed its doors for in-person business last Wednesday, but continues to serve customers electronically. Additional staff are available to handle phone calls, emails, and electronic submittals.

City staff are still providing inspections and code enforcement services.

In addition, the city clerk and legal department are working rotating shifts in the office, and the mayor and his staff are still working on-site, according to Tyler Hemstreet, the city’s communications coordinator. Parks employees are also working out in the field to take care of parks, and the city’s Public Works crews are still responding to calls for service.

City staff who have the ability to work from home are doing so, Hemstreet added.

“In this time of social distancing measures at the City, I’m proud of all the hard work City staff is doing to maintain a high level of customer service despite the limitation of face-to-face contact,” Mayor Jim Ferrell stated in a press release. “We will continue to do what it takes in order to get through this challenging time.”

To stay updated on any changes, cancelations or services during the city’s COVID-19 response, visit https://www.cityoffederalway.com/page/coronaviruscovid-19-information.

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