Dealing with difficult behaviors in people with dementia: My experience

I’ve come to realize that difficult behaviors in dementia are often a form of communication.

Caring for someone with dementia is a journey that requires patience, understanding, and a willingness to adapt. I’ve learned firsthand that difficult behaviors are a common part of dementia, and they can be challenging to navigate. Whether it’s sudden aggression, anxiety, wandering, or confusion, these behaviors are often expressions of an unmet need or a struggle to communicate. Learning how to manage them with compassion has been crucial in my experience and I’d like to share the strategies that have helped me.

The first and most important lesson I’ve learned is the value of staying calm and patient. When faced with someone who is upset or aggressive, it’s natural to feel frustrated, but I’ve discovered that reacting with anger or irritation only makes the situation worse. I remind myself that the person I’m caring for is not acting this way intentionally—they are reacting to their own confusion or distress. Taking a deep breath, lowering my voice, and using a gentle tone helps to defuse tense moments. This approach creates a calmer environment and helps me stay focused on finding a solution instead of reacting to the behavior.

I’ve come to realize that difficult behaviors in dementia are often a form of communication. When words fail, behaviors become a way to express emotions or needs. This insight has been a game-changer for me. Instead of seeing the behavior as a problem, I try to look for what might be causing it. Is the person in pain, hungry or uncomfortable? Are they feeling overwhelmed or scared? Sometimes, I find that addressing physical discomfort, such as adjusting the temperature or offering a snack, can make a big difference. Other times, it’s about providing reassurance when they seem anxious or lost.

One of the strategies I use frequently is redirection. When someone with dementia is stuck on a particular worry or is repeating the same question, I’ve found that redirecting their attention to something else can help. Engaging them in a simple activity—like folding laundry, looking at family photos, or listening to music—can shift their focus and reduce agitation. I’ve learned to keep a list of favorite activities and familiar objects that I know will catch their interest when a difficult moment arises. Distraction isn’t about avoiding the issue; it’s about helping them find comfort in something positive.

There have been many times when the person I’m caring for says something that isn’t true, like insisting it’s time to go to work when they’ve been retired for years, or worrying about a long-deceased relative. Early on, I made the mistake of correcting them, only to realize that it led to more distress. Now, I validate their feelings instead. I acknowledge what they’re saying without agreeing to falsehoods: “It sounds like you’re worried about getting to work. That must be stressful.” This way, I’m showing empathy and understanding without causing further confusion. Once I’ve validated their emotions, I try to gently guide the conversation in a different direction.

Another key to managing difficult behaviors is making the environment as safe and comfortable as possible. I’ve learned that clutter and noise can be overwhelming for someone with dementia, so I make an effort to keep spaces organized and calm. I also ensure that familiar items, like family photos or a favorite blanket, are easily accessible. In my experience, creating routines and sticking to them has a calming effect, as predictability can provide a sense of security. If wandering is an issue, I’ve found it helpful to set up secure areas where they can move around freely without the risk of getting lost or hurt.

Caring for someone with dementia can be emotionally exhausting, and I’ve realized that seeking support is not only helpful but necessary. I reach out to support groups, online forums, and local resources when I need advice or simply to share my experiences. It’s comforting to know I’m not alone in this journey. Taking care of myself is equally important—I’ve learned to give myself permission to take breaks, pursue hobbies, and rest. Caring for someone with dementia is not a sprint but a marathon, and maintaining my own well-being allows me to be more patient and effective.

In Conclusion, dealing with difficult behaviors in people with dementia is a challenge, but it is not insurmountable. I’ve found that the keys to success are empathy, flexibility, and patience. Understanding that these behaviors are a form of communication, rather than deliberate acts, has helped me respond with compassion. By staying calm, finding the root causes of distress, redirecting when necessary, and validating their emotions, I’ve been able to make a meaningful difference in their day-to-day life. Though it’s not always easy, the moments of connection and understanding remind me why this journey is so worthwhile.