Eyes on Federal Way app home screen.

Eyes on Federal Way app home screen.

City launches Eyes on Federal Way app to streamline resident service requests

The app became available for download on Dec. 15.

See an issue in Federal Way, snap a photo, then submit it on Federal Way’s new service request app, “Eyes on Federal Way.”

The app, which launched for Apple and Android products on Dec. 15, allows residents to report non-emergency issues such as roadside litter, rogue shopping carts, graffiti, potholes and other issues to city staff.

This streamlined approach also helps the City of Federal Way refine its internal workflow and communications operations, while also collecting data for department directors to use in future decision making.

The free app is also used by more than 400 municipalities and government groups across the country, including several municipalities in the Puget Sound region.

On the app’s home screen, users can report an issue by taking a photo of the problem and submitting a few additional details. The home screen also features links to COVID-19 response information, non-emergency contacts, public records request information and more.

Using the individual’s GPS to tag the specific location, a map on the app shows where in the city issues have been reported and the status of those issues as well as if Federal Way officials have acknowledged, or solved, the issue.

“We are excited to offer an additional way for residents to be involved in their city,” said Federal Way Mayor Jim Ferrell. “City staff is looking forward to interacting with our residents through the app and working with them to help keep our city clean and litter free.”

The Eyes on Federal Way app can be downloaded in the Apple App Store or on Google Play. For more information, visit the City of Federal Way website.

Have you downloaded the app and reported any issues? How quickly were the issues resolved? We want to know what your experience has been like while using the app and its reporting features. Let us know at editor@federalwaymirror.com

Talk to us

Please share your story tips by emailing editor@federalwaymirror.com.

To share your opinion for publication, submit a letter through our website https://www.federalwaymirror.com/submit-letter/. Include your name, address and daytime phone number. (We’ll only publish your name and hometown.) Please keep letters to 300 words or less.

A GPS map of the city shows where issues have been reported and allows users to see the status of those issues depending on if the corresponding city department has acknowledged, or solved, the issue.

A GPS map of the city shows where issues have been reported and allows users to see the status of those issues depending on if the corresponding city department has acknowledged, or solved, the issue.

More in News

A crew member works at the Sound Transit light rail Operations and Maintenance Facility in Seattle. Sound Transit plans to build a similar facility in either Federal Way or Kent. COURTESY PHOTO, Sound Transit
Sound Transit to release draft EIS March 5 for light rail maintenance facility

3 sites under consideration; 2 in Federal Way and 1 in Kent

West Point Wastewater Treatment Plant. Photo courtesy of Washington Department of Ecology.
EPA loans King County $96.8 million to prevent untreated water from spilling into Puget Sound

Loan comes a week after an over 10 million gallon overflow into the Puget Sound and Lake Washington.

Courtesy photo
Survey shows rent debt to be disproportionately distributed among minorities

More than half of Black renters surveyed said they owed rent money from previous months.

The Center at Norpoint, located at 4818 Nassau Ave NE in Tacoma, will soon become a temporary warming shelter. Olivia Sullivan/the Mirror
Federal Way officials expect little impact from incoming NE Tacoma warming shelter

A community center in the neighboring limits of Northeast Tacoma will soon… Continue reading

South King Fire and Rescue's new Maritime Emergency Response Vessel will be similar to this model drawing. Courtesy photo
State provides $750K for new ‘floating fire engine’ for South King Fire

Maritime Emergency Response Vessel is the only resource of its kind between Seattle and Tacoma.

File photo
Husky injured in hit-and-run | Police blotter

Following is a sample from the Federal Way police log Jan. 13-19

State Rep. Jamila Taylor is sworn in by Superior Court Judge Nicole Phelps with her parents, Dr. Quintard Taylor, left, and Carolyn F. Taylor on Jan. 10. Courtesy photo
State Rep. Jamila Taylor elected chair of Black Members Caucus

The Federal Way resident now leads the largest caucus of Black representatives in Washington state’s history.

A portion of the mayor's Black Lives Matter proclamation and call to action presented Monday, Jan. 18.
Federal Way mayor presents Black Lives Matter proclamation, call to action

Proclamation urges people to “exercise their patriotic responsibility to strive to challenge racism until it is no more.”

Photo courtesy of South Sound News
2-year-old child, woman rescued from Auburn house fire

Fire started in the garage around 11:40 p.m. Jan. 20 near the 30100 block of 50th Lane S. in Auburn.

Most Read