Eyes on Federal Way app home screen.

Eyes on Federal Way app home screen.

City launches Eyes on Federal Way app to streamline resident service requests

The app became available for download on Dec. 15.

See an issue in Federal Way, snap a photo, then submit it on Federal Way’s new service request app, “Eyes on Federal Way.”

The app, which launched for Apple and Android products on Dec. 15, allows residents to report non-emergency issues such as roadside litter, rogue shopping carts, graffiti, potholes and other issues to city staff.

This streamlined approach also helps the City of Federal Way refine its internal workflow and communications operations, while also collecting data for department directors to use in future decision making.

The free app is also used by more than 400 municipalities and government groups across the country, including several municipalities in the Puget Sound region.

On the app’s home screen, users can report an issue by taking a photo of the problem and submitting a few additional details. The home screen also features links to COVID-19 response information, non-emergency contacts, public records request information and more.

Using the individual’s GPS to tag the specific location, a map on the app shows where in the city issues have been reported and the status of those issues as well as if Federal Way officials have acknowledged, or solved, the issue.

“We are excited to offer an additional way for residents to be involved in their city,” said Federal Way Mayor Jim Ferrell. “City staff is looking forward to interacting with our residents through the app and working with them to help keep our city clean and litter free.”

The Eyes on Federal Way app can be downloaded in the Apple App Store or on Google Play. For more information, visit the City of Federal Way website.

Have you downloaded the app and reported any issues? How quickly were the issues resolved? We want to know what your experience has been like while using the app and its reporting features. Let us know at editor@federalwaymirror.com




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A GPS map of the city shows where issues have been reported and allows users to see the status of those issues depending on if the corresponding city department has acknowledged, or solved, the issue.

A GPS map of the city shows where issues have been reported and allows users to see the status of those issues depending on if the corresponding city department has acknowledged, or solved, the issue.

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