Eyes on Federal Way app home screen.

Eyes on Federal Way app home screen.

City launches Eyes on Federal Way app to streamline resident service requests

The app became available for download on Dec. 15.

See an issue in Federal Way, snap a photo, then submit it on Federal Way’s new service request app, “Eyes on Federal Way.”

The app, which launched for Apple and Android products on Dec. 15, allows residents to report non-emergency issues such as roadside litter, rogue shopping carts, graffiti, potholes and other issues to city staff.

This streamlined approach also helps the City of Federal Way refine its internal workflow and communications operations, while also collecting data for department directors to use in future decision making.

The free app is also used by more than 400 municipalities and government groups across the country, including several municipalities in the Puget Sound region.

On the app’s home screen, users can report an issue by taking a photo of the problem and submitting a few additional details. The home screen also features links to COVID-19 response information, non-emergency contacts, public records request information and more.

Using the individual’s GPS to tag the specific location, a map on the app shows where in the city issues have been reported and the status of those issues as well as if Federal Way officials have acknowledged, or solved, the issue.

“We are excited to offer an additional way for residents to be involved in their city,” said Federal Way Mayor Jim Ferrell. “City staff is looking forward to interacting with our residents through the app and working with them to help keep our city clean and litter free.”

The Eyes on Federal Way app can be downloaded in the Apple App Store or on Google Play. For more information, visit the City of Federal Way website.

Have you downloaded the app and reported any issues? How quickly were the issues resolved? We want to know what your experience has been like while using the app and its reporting features. Let us know at editor@federalwaymirror.com

Talk to us

Please share your story tips by emailing editor@federalwaymirror.com.

To share your opinion for publication, submit a letter through our website https://www.federalwaymirror.com/submit-letter/. Include your name, address and daytime phone number. (We’ll only publish your name and hometown.) Please keep letters to 300 words or less.

A GPS map of the city shows where issues have been reported and allows users to see the status of those issues depending on if the corresponding city department has acknowledged, or solved, the issue.

A GPS map of the city shows where issues have been reported and allows users to see the status of those issues depending on if the corresponding city department has acknowledged, or solved, the issue.

More in News

Public Health – Seattle & King County staff administering COVID-19 vaccine to a local emergency responder. COURTESY PHOTO, Public Health-Seattle & King County
Thousands of COVID-19 vaccine appointments open at Auburn, Kent clinics

Appointments available through April 26, says Public Health – Seattle & King County.

Superintendent Dr. Tammy Campbell
Federal Way Public Schools Superintendent Tammy Campbell stepping down in June

Deputy Superintendent Dr. Dani Pfeiffer appointed as incoming superintendent starting July 1, 2021.

A student holds a sign that reads "I can't breathe" at the protest on June 10, 2020, outside of Thomas Jefferson High School. (Olivia Sullivan/staff photo)
Federal Way mayor on Chauvin verdict: ‘This was the right decision’

City’s police department has made policy changes in the wake of George Floyd’s death.

The Redondo Beach boat launch is located at Redondo Beach Drive South in Des Moines. Photo courtesy of South King Fire
Man saved from car after driving into water off Redondo Beach boat launch

South King Fire rescue swimmer pulled the man from the sinking car around 12:30 a.m. April 16.

Lydia Assefa-Dawson
Federal Way Councilmember Lydia Assefa-Dawson announces run for King County Council District 7

Assefa-Dawson pledges to bring leadership and perspectives as a housing advocate, person with disabilities, immigrant, and mom to a seat held by 28-year incumbent.

Black Education Strategy Roundtable receives grant to advance racial equity

Federal Way-based organization aims to create equitable educational opportunities for Black students.

File photo
Multiple apartments, vehicles struck in shooting at Federal Way complex | Police blotter

Following is a sample from the Federal Way police log April 7-13.

Photo via Pexels
King County residents needed for first respiratory study using Apple watches

UW study to help find if devices can detect early warning signs of acute respiratory infections, such as COVID-19 and flu.

Pexels photo
Celebrate Centerstage 2021 fundraiser kicks off May 9

Proceeds from the annual event benefit artist stipends, education programming and general operations.

Most Read