Below are answers to common questions we receive.
You can also directly contact our Subscriber Center here.
If I use more than one computer (e.g. home and office), do I need to purchase two digital subscriptions, or can others in my household use the same account?
You will be able to log into all of your devices at home or work with your subscription.
What is the cancellation and refund policy?
You may cancel your subscription at any time.
My credit card statement reflects a charge from Sound Circulation. Why is that?
Sound Circulation is a division of Sound Publishing, publisher of Federal Way Mirror and a leading community news organization.
How do I access my digital subscription account?
If you are a print subscriber:
If you have purchased a digital only subscription to Federal Way Mirror:
How do I update my billing information?
How do I update my password?
How do I report a Delivery Problem?
If you’re having a delivery issue, click here. Then fill out the form and submit.
How do I request a Vacation Hold?
Visit the Self Service Center, and click the “Sign In” button. On the following screen enter your User Name/Password to log in. Next, click the “Menu” button at the top right of the screen and under the list of Subscriber Links you will see a button for “Vacations”. Enter your Begin and Return dates and save. If you haven’t registered your account, fill out the Registration section to activate it.
I’ve re-registered my account, updated my billing information and password — now what?
To read the news online, click the “Sign In” button in the upper right of the home page.
What if I have further questions?
Please contact us at 888-838-3000 or email us at email@example.com.