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Survey shows users satisfied with Metro Transit

The results of an annual King County Metro Transit survey show that about nine out of 10 respondents are satisfied overall with bus service and consider the service to be “absolutely essential.” .

And about 70 percent of those surveyed believe that taxpayers are getting their money’s worth from the transit program, and that building more roads isn’t the solution to traffic congestion, according to officials.

“These results show that our citizens value performance, and that our efficiencies in operation are being welcomed,” said King County Executive Ron Sims. “The results also reflect my belief that transit must have a place in a multi-modal transportation system that includes roads and freeways.”

Metro annually randomly contacts county residents for the Rider/Non-Rider Survey. The goal is to get a reading of perceptions and awareness of Metro services; monitor attitudes toward Metro; gauge ridership and satisfaction, and identify travel, demographic and attitude characteristics of riders and non-riders.

For the results that were released this month, Northwest Research Group surveyed 2,400 people by telephone last October, and allowed for a margin of error of plus or minus 2.4 percent. Officials said some key results include:

• 92 percent of respondents said Metro’s service is “absolutely essential.”

• 71 percent believe that King County taxpayers get their money’s worth from Metro Transit. This result also held for each of major service areas — the south, north and east parts of the county, and Seattle.

• Almost 90 percent said Metro helps improve the quality of life.

• Close to 80 percent felt Metro provides excellent public transportation service, and over 90 percent of customers are satisfied overall.

• Satisfaction remained high in 2001 despite service reductions and a fare increase as a result of Initiative 695.

• Almost 70 percent of respondents disagreed with the statement: “The best way out of this traffic mess is to build more roads.”

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