Federal Way Xerox location adding 150 employees

Over the next month, Xerox in Federal Way will add 150 new customer care associates

Xerox has been in Federal Way for quite some time, and the major printing company has hit a growth spurt.

The company, which is growing in all aspects, houses its call center operations center at 3600 S 344th St., Suite 210, in Federal Way. It’s expanding, and it’s looking to hire 150 employees over the next four weeks.

Those interested can apply at xerox.com or in person at the Federal Way location.

The boom in needing additional employees comes after the news Xerox will become its own publicly traded company officially known as “Conduent” in January.

“With these changes, we are experiencing some major growth,” Xerox Recruiting Director Sabrina Jones said. “It’s why we’re looking to hire 150 people over the next four weeks. And we will continue to hire on a pretty regular basis.”

Jones said Xerox has a reputation for high turnover and said people can easily associate growth with turnover, but she said it’s not the case.

“We’re doing some great things,” she said. “And it’s an exciting time here and in Federal Way, and we really want exciting people to come and work here.”

Xerox is looking to hire a number of customer care associates, an entry-level position. Jones said, however, that call center employees can apply for career advancement as early as six months after hire. She said the company is all about promoting from within, and the Federal Way office has the numbers to prove it: 95 percent of the employees in the local office all started at the entry-level position the company is currently hiring for, including the Divisional Vice President.

“There’s tremendous growth opportunity for people here,” Jones said. “Though on the surface it is an entry-level position, anyone with career advancement aspirations could benefit from starting out in that role with us.”

After six months, customer care associates can enter into a leadership training program where they train with supervisors to find their area of interest.

Jones said the walk-in approach is particularly beneficial to those looking to work at Xerox, adding that the Federal Way location has computers on-site through which applicants can apply and complete the company assessment.

The company prides itself on convenience when it comes to the employment process, Jones said, and if hiring managers like what they see from the application and assessment results then an applicant can receive a same-day job interview.

If the candidate is seen as a good fit after the first three steps, Jones said it’s not uncommon to also make an offer to a candidate the same day as well.

“If there’s someone we chose to make an offer to and they accept that offer, we also complete the hiring paperwork all in the same day,” Jones said.

“We’re growing. There really isn’t a better time than now. We are going to become our very own company, our own $7 billion company out of the gate. We’re opening the doors, overnight, as our own company. The direction the company is going is really exciting.”

More in Business

FUSION hosts chamber after hours in Federal Way

Guests learn about FUSION’s mission and how the boutique benefits local families in need.

Planet Fitness celebrates remodeled Federal Way location

Federal Way Chamber highlights event with ribbon cutting.

Federal Way Chamber to present impact awards at annual gala

Chamber to recognize Abbe Vineyards Winery, The Historical Society of Federal Way, Highline College.

Pauline Nganga, a Kenya-born Federal Way resident and former registered nurse opened her healthcare staffing business in June of 2017, and recently opened a location in Oregon. Photo courtesy of Pauline Nganga
Federal Way nurse pursues passion for healthcare with staffing business

Diligent Healthcare Staffing places certified nurses with facilities around region.

Healing chronic pain: Regenerative medicine clinic opens in Federal Way

Dr. David Velling has specialized in pain management for two decades

Cindy Ducich
Cindy Ducich named sales manager for Federal Way Mirror

Longtime multimedia sales representative Cindy Ducich has been promoted to sales manager… Continue reading

Workers bustle about Joint Rivers, the state’s first drive-through cannabis dispensary, behind the Muckleshoot Bingo Hall. ROBERT WHALE, Auburn Reporter
State’s first drive-through pot dispensary opens in Auburn

Joint Rivers in Auburn is the first marijuana outlet in the state to offer the service

Polly Shepherd named new publisher of Federal Way Mirror

Polly Shepherd has been named the new publisher of the Federal Way… Continue reading

Global trade market matters in Federal Way

About 40 percent of Washington jobs are tied to international trade.

Branches Garden Center included on prestigious tour

On June 25, more than 120 garden center owners and industry leaders… Continue reading

Chamber CEO appointed to national commission

Rebecca Martin will serve a three-year term on the Certified Chamber Executive Commission.

Local optometrist receives Getman Award

Dr. Curtis Baxstrom of Northwest Vision & Learning Center in Federal Way… Continue reading